Yes. Every Pokémon TCG product sold by Ditto TCG is guaranteed to be authentic. We do not sell counterfeit, resealed, weighed, searched, or tampered products.

Our booster boxes, Elite Trainer Boxes, collection boxes, and other sealed products are inspected before shipment. If you ever receive an item that you believe is not authentic or has been tampered with, contact us immediately at support@dittotcg.net and we will investigate the issue.

We understand why collectors are cautious. Unfortunately, fake stores and Pokémon-related scams have made it harder to trust unfamiliar websites.

Ditto TCG is a real business operated by Jake Krasinski in St. Louis, Missouri. You can contact us at support@dittotcg.net, and view verified customer reviews on our product pages. You can also visit one of our 2 retail locations located in Missouri and Nevada.

All payments are processed securely through trusted payment providers such as Shopify Payments, Google Pay, Apple Pay, and more. We will never ask you to send payment through cryptocurrency, gift cards, friends-and-family transfers, or direct messages.

In-stock orders normally ship within one to two business days. Some orders will take 2-3 weeks to ship out depending on product availability & demand.

As soon as your order leaves our facility, you will receive an email containing your tracking number.

Every order is packed carefully to protect sealed products and collectible packaging during transit. Higher-value orders may also include shipping insurance and/or signature confirmation.

Preorder products display their estimated release or shipping date clearly on the product page. When an order contains both in-stock and preorder products, your order will ship separately.

A preorder reserves inventory from an upcoming Pokémon TCG release. The estimated release date will be displayed on the product page before you purchase.

We only list preorder quantities that we reasonably expect to receive from our suppliers. However, Pokémon product allocations and release dates can occasionally change. If an allocation affects your order, we will contact you promptly with your available options, including a refund.

We do not silently cancel orders or leave customers without an update.

Contact us at support@dittotcg.net within 7 days of delivery and include your order number and photos of the package and products.

If we made a mistake or your order was damaged during shipping, we will review the issue and provide the appropriate resolution under our policy, which may include a replacement, refund, or store credit.

Please note that minor manufacturer imperfections in shrink wrap or exterior packaging may occur with sealed Pokémon products.

Our goal is simple: you should feel confident ordering from Ditto TCG, and you should never be left wondering whether someone will respond.

Every order from Ditto TCG is protected by our 45-Day Money-Back Guarantee.

If your order arrives damaged, contains the wrong product, appears counterfeit or tampered with, or has another verified issue, contact us within 45 days of delivery. We will review the problem and provide an appropriate resolution, which may include a replacement or full refund.

To help us resolve your issue quickly, please provide your order number and clear photos of the product and shipping packaging.

We stand behind every product we sell. If something is not right with your order, we’ll work to make it right.